Maria Mitrai
Profile
Multilingual professional (Greek / Italian / English) with experience in customer support, case & ticket handling (Salesforce), and HR administration (employee records, scheduling, recruitment support). Reliable, detail-oriented, and confident in fast-paced environments with sensitive information. Seeking an office-based role in Customer Support, Operations, HR Administration, or Sales Support in Switzerland.
Experience
Service Staff — San Gennaro, Zurich
Customer-facing role supporting daily operations
- Delivered high-quality service, handled orders accurately, and supported smooth daily operations.
- Managed guest requests and supported team coordination during peak hours.
- Performed cash handling duties when required (e.g., when the bar lead is absent).
HR Assistant — Mourkousi Pharmacy, Mesologgi (Greece)
- Maintained employee records and HR documentation with strong attention to detail and confidentiality.
- Coordinated scheduling and supported internal communication and daily HR operations.
- Supported recruitment administration and assisted with ordering processes.
Bilingual Client Support Representative — Pandora (Greece)
Italian / English · Phone & Email
- Handled customer inquiries (orders, delivery, product questions) with professional communication.
- Managed cases/tickets in Salesforce, tracked progress, and followed up with customers by email.
- Escalated complex issues to internal teams and ensured clear documentation until resolution.
HR Assistant — Mourkousi Pharmacy, Mesologgi (Greece)
- Supported recruitment administration, onboarding documentation, and internal coordination.
- Maintained HR files and ensured data accuracy and process compliance.
Sales Assistant (part-time) — Original Marines, Siena (Italy)
- Supported customers, assisted daily store operations, and contributed to a positive customer experience.
Sales Assistant (part-time) — Nau, Siena (Italy)
- Assisted customers, answered product questions, and collaborated with the team to meet daily goals.